Search for your destination, select your dates and number of guests, browse available chalets and click Reserve. Follow the steps to complete your reservation and pay your deposit securely.
Find answers to the most common questions about booking with Masiaf.
Search for your destination, select your dates and number of guests, browse available chalets and click Reserve. Follow the steps to complete your reservation and pay your deposit securely.
After your deposit payment succeeds, you get an immediate email confirmation. The booking stays pending host approval until the host accepts or declines within 24 hours.
Total = (nights × nightly rate) + cleaning fee + service fee (8%) − any voucher discount. You pay 20% as a deposit now and the balance in cash on arrival unless stated otherwise.
We support local and international cards via Paymob, plus wallets such as Vodafone Cash and Instapay when shown at checkout.
The deposit is 20% of the total, paid when booking to secure your stay. The balance is paid to the host on arrival unless the listing specifies otherwise.
Check-in time is shown on the listing page (often 2–4 PM). You receive entry instructions after the host confirms your booking.
Check-out time is listed on the listing (often before 12 PM). Please leave on time and respect the host's house rules.
It depends on booking status. If the host declines or the 24-hour window expires with no response, your deposit is refunded. For guest-initiated cancellation after confirmation, see the listing terms or contact support.